Frequently asked questions

Motion Composites is located in Saint-Roch-de-l’Achigan, in the Lanaudière region of the province of Quebec, Canada. Here is our complete address:

Motion Composites
160 Armand-Majeau Street South
Saint-Roch-de-l’Achigan, Quebec, Canada J0K 3H0

Motion Composites’ customer service department is open from Monday to Friday, 8:00 a.m. to 7:00 p.m. Eastern Time (New York). The telephone number is 1-866-650-6555, the fax number is 1-888-966-6555 and the general email address is info@motioncomposites.com

Motion Composites wheelchairs are available in more than 30 countries.

Visit the Providers page to find an authorized Motion Composites provider near you.

If you think you need a wheelchair, but aren’t sure where to begin, use our tool to confidently start the process.

Simply answer the questions to discover the next step on the road to getting your Motion Composites wheelchair.

Visit the Get your wheelchair page.

To get and/or replace wheelchair parts, contact your authorized Motion Composites dealer.

Visit the Providers page to find an authorized Motion Composites provider near you.

First, you’ll need basic information about your wheelchair’s configuration. Our width calculator will then validate whether you’ll be able to move freely through your home in your wheelchair once past the threshold.

Use our Width Calculator.

All our folding wheelchairs are available in 19 colors: Black (or Carbon), Sunkissed Orange, Burgundy, Sapphire Blue, Monster Green, Charcoal, Fuchsia, Steel Blue, Ferrari Red, Acid Green, Electric Purple, Caribbean Blue, White, Pink Pearl, Plum Purple, Sky Blue, Black Cherry, Khaki Green (Matte Finish) And Desert Sand (Matte Finish).

The frames of our APEX C and VELOCE wheelchairs are also available in those 19 colors, with additional color accents available in Black, Sunkissed Orange, Fuchsia, Ferrari Red, Acid Green, White and Sky Blue.

Each product page presents a color simulator to see the wheelchair in every color.

You can achieve endless color combinations when you mix and match the colors of your wheelchair frame, handrims and color accents.

Yes, you can!

For a small fee, you can select among hundreds of colors.

See all the available colors here.

The maximum weight capacity of our adult wheelchairs is 265 lb. The HELIO KIDS wheelchair has a maximum weight capacity of 175 lb. We also have an HD (Heavy Duty) option available for the VELOCE, HELIO series and MOVE wheelchairs, raising the maximum weight capacity to 350 lb.

It has several advantages! First, carbon is both lightweight and incredibly strong. But that’s not all. Visit the Technology page for more information on carbon fiber’s many other advantages.

All three materials are excellent for building wheelchairs because they are light and strong.

Each material has a specific strength value, which is its strength divided by its density. Titanium and aluminum’s specific strength value is in the 200 kN.m/kg range while carbon fiber’s value is in the 2000 kN.m/kg range.

For this reason, carbon fiber is the optimal choice to reduce a wheelchair’s weight without compromising its strength.

The strength of a frame tube and the overall wheelchair will also depend on several variables like the size, diameter, wall thickness and the shape of the tube.

Small scratches and nicks can be sanded and painted over with paint or resin/varnish. Cracked or crushed tubes cannot be repaired, although this type of damage is extremely rare. All carbon fiber frames built by Motion Composites have surpassed RESNA/ANSI fatigue testing requirements by at least double the industry standard. If a tube is cracked or crushed, the frame will need to be replaced as per the warranty guidelines.

Carbon fiber components are used extensively in aircraft and satellites, which are exposed to temperatures that range from superheated to near absolute zero. Carbon fiber’s low thermal expansion properties make it ideal for extreme temperature changes.

We use two types of aluminum in our wheelchairs. For example, the HELIO A6 wheelchair gets its name from our use of 6061 aluminum. This alloy is often used to make airplanes and is known for its superior quality. HELIO A7 is made from 7005 aluminum alloy which is a proprietary aluminum called the AluLight that surpasses any other aluminum alloy used for making wheelchairs.

Motion Composites doesn’t sell parts or accessories directly because we’re a manufacturer. To get and/or replace parts, contact your authorized Motion Composites dealer. Visit our Providers page to find an authorized Motion Composites provider near you.

The maximum width of our adult wheelchairs is 22 in. and the maximum depth is 20 in. It’s not possible to order a wheelchair that is more than 22 in. wide.

Service frequency will depend on your use of the chair. That said, Motion Composites recommends the following checklist:

At every use:

• Make sure the wheelchair rolls easily and straight.
• Check for vibrations, noise or any deviation from normal functioning.
• Make sure the wheel locks are working properly.
• Make sure the front stem is perpendicular to the floor.
• Visually inspect the tires (front and rear) for debris, low pressure, flat spots or wear.
• Make sure the anti-tipper tubes are locked in place (if equipped).
• Visually inspect the fabric for protruding metal, rips or tears.
• Make sure the hand grips are not loose (if equipped).
• Check the hand rims for rough edges and make sure they are free of grease or other contaminants.
• Checks for component interference.
• Check for irregular noise and rattles.

Weekly:

• Check the tire pressure with a tire gauge.
• Check the tension of the seat upholstery. It should be at a straight angle when the wheelchair is open and set in position.

Monthly:

• Check the wheel alignment.
• Check that the fork bearings are moving freely.

Yearly:

• Have a complete inspection performed by a qualified technician.
• Tire pressure can be adjusted by the owner or an assistant, with the proper tools. If any part appears not to work properly after inspection, the wheelchair should immediately be sent to a qualified technician for repair.

Yes, it’s possible to try a wheelchair. Contact your local authorized provider to arrange a trial. The provider will have their own demos or they can obtain demos from their local sales representative.

Motion Composites is proud to design and manufacture the lightest wheelchairs in their class.

The difference in weight between our wheelchairs and other manufacturers can vary depending on configuration.

Our wheelchairs weigh as follows:

APEXhas a transport weight of only 4.5 kg (9.8 lb.) (without rear wheels)

VELOCE has a transport weight of only 5.1 kg (11 lb.) (without rear wheels)
HELIO C2 has a transport weight of only 5.4 kg (12 lb.) (without rear wheels and footrest)
HELIO A7 and MOVE have a transport weight of only 7.25 kg (16 lb.) (without rear wheels and footrest)
HELIO KIDS has a transport weight of only 5.3 kg (12 lb.) (without rear wheels and footrest)

For the folding model you will find the serial number on a small plaque affixed to the inside of the left side-frame tubing at the back of the wheelchair.

For the rigid wheelchairs, you will find the serial number on a small plaque affixed to the camber tube which is the tube going from the center of the left wheel to the center of the right one.

Measure the width of your wheelchair across the seating surface from the outside edge of the side frame tubes. Depth is measured from the front of the back cane to the front of the seat sling. 

Yes, we offer unoccupied transit tie downs as an option. This option is offered on the HELIO KIDS, HELIO C2, HELIO A7 and MOVE models.

We acquired Dynamic Health Care Solutions in 2019 to offer our clients a whole line of support products, more precisely the NXT Seating solutions.

No, Motion Composites doesn’t offer any power wheelchairs.